Privacy Policy

Who we are

This Privacy Policy is issued by Big Toy Stays LLC, doing business as EnglishPrairieBnB (“EnglishPrairieBnB”, “we”, “us”). It explains how we handle information when you visit englishprairiebnb.com, book or stay with us, register as a guest, or text with us.

Information we collect

• Contact details you give us, such as your name, mobile number, email address and mailing address.
• Booking details, such as your dates, number of guests, and requests for your stay.
• Payment details, which our payment processor handles. We do not store full card numbers. This includes any security deposit or card hold placed for your stay.
• Guest registration details for each adult guest and, where your booking terms require it, a photo ID and a selfie checked by our identity-verification provider.
• Stay and access details, such as the door code issued for your stay and the property's lock activity.
• Sound-level readings from the property's noise sensors, which measure loudness, not conversations, and do not record audio.
• Messages you send us by text, email, phone, a booking platform or our website.
• Basic device and usage information our website collects to work reliably and securely.

How we use information

We use information to take and manage bookings, process payments, deposits and holds, register guests and verify identity where required, issue and manage access codes for your stay, keep the property and neighbors safe (including noise monitoring), send the stay messages you asked for, respond to you, keep our records, and meet legal obligations. We do not sell personal information.

Text messages (SMS)

Program: EnglishPrairieBnB sends text messages (SMS) to guests who opt in: check-in information, stay notifications, verification codes you request, and replies to messages you send us.

How you opt in: you enter your mobile number and check an optional checkbox, which is unchecked by default, on our texting sign-up page at englishprairiebnb.com/sms-opt-in or on our guest registration form. A verification code you request during registration is sent only for that request and does not sign you up for other texts. Consent is not a condition of purchase.

Message frequency varies. Msg & data rates may apply.

Reply STOP to any message to opt out. Opt-outs are processed immediately and automatically, and we send one message confirming it. Reply HELP for help, or contact us by phone at (262) 298-9877 or by email at mike@englishprairiebnb.com.

Your mobile information stays with EnglishPrairieBnB. Mobile opt-in data and consent are never shared with, sold to, or transferred to any third party or affiliate for marketing or promotional purposes. The only sharing is with our SMS delivery providers, strictly to deliver the messages you asked for. All other categories of sharing in this document exclude text messaging originator opt-in data and consent.

Carriers are not liable for delayed or undelivered messages.

How we share information

We share information only with service providers that help us run our rentals (such as our booking and guest-management software, payment processor, identity-verification provider, smart-lock and access providers, noise-monitoring providers, and email and SMS delivery providers), under terms that limit their use to serving us; with the booking platform you booked through; when the law requires it; or to protect the safety of guests, neighbors and the property. We never sell personal information or share it for others' marketing. Text messaging opt-in data and consent are excluded from all sharing described here.

If the property uses a noise-monitoring provider, that provider may text or call you directly from its own number when sound levels exceed the property's limits. Those alerts are separate from our texts.

Retention and security

We keep information for as long as we need it for your stay and to meet legal, tax and record-keeping requirements. Identity-verification images are kept only as long as needed to complete verification and resolve disputes. We protect information with administrative, technical and physical safeguards.

Your choices

You can ask us to access, correct or delete your information, stop texts at any time by replying STOP, and unsubscribe from emails using the link in any email. Contact us by phone at (262) 298-9877 or by email at mike@englishprairiebnb.com.

Children

Our website and texting program are not directed to children under 13, and we do not knowingly collect their information online. Bookings are made by adults.

Changes to this policy

We may update this policy. The effective date and version below change when we do. Effective October 11, 2026 (version host-legal-v1-2026-10-11).

Contact us

• Big Toy Stays LLC, doing business as EnglishPrairieBnB
• 333 East Enterprise Avenue, Appleton, WI 54913
• Phone: (262) 298-9877
• Email: mike@englishprairiebnb.com
• Website: englishprairiebnb.com